996 engine problems and Porsche customer torture??
 

I am astounded, baffled and completely irrate with Porsche. My 996 had an engine replaced (to the tune of 9k or so) last year (almost to the day) due to intermediate shaft failure. The replacement unit from main dealer with 2 year warranty. It was fitted at a specialist which (I checked with the dealer) did not void the warranty.

Just a year later the new engine has sputtered to a halt with a failed variocam unit. This is another engine out job and £2,000 +.

Porsche are refusing to consider that this should be picked up by themselves saying the whole engine hasn't failed, just a part. The Variocam unit was new and part of the replacement engine, though!! Yes, they say and if I had bought the part separately, it would be covered. What kind of bull is that?

I have never heard of such nosense and do not expect this of a company like Porsche. Roll in the fact that I haven't had the car for nearly 3 weeks now while they fart about thinking about a route to wriggle out makes me more mad.

The car has done less than 4,000 miles since the last engine went in!

Anyone else come up against this madness?

This is about what I expect from any manufacturer: Ferrari might treat it differently - they have a track record of being a little more inclusive -- but while tough, Porsche pretty much follows this type of line. It does not seem to hurt their sales, so I personally can't blame them. I'd recommend just coughing up the cash for the new Variocan unit and getting the car back on the road - you could wait and fight a long battle with them and you ight win, but probably not - but regardless you aren't enjoying the car at all